Warranty & Support
If you have made it this far, then you know there is something you watch out for, right?
When making a long-term investment in your health by ordering a far infrared sauna, your product warranty, the company behind the warranty and their service policies are of prime importance.
And in this chapter, we will take a look at how best to protect yourself and your health investment.
There are lots of pretty pictures of far infrared saunas on the Internet today.
How can I tell if they are a good product or a bad product?
Many sauna companies today have no actual Customer Service platform to support after-market questions
and service issues. Very difficult to speak with a live person or a knowledgeable one, should you have a problem.
Some sauna companies hire 3rd party Customer Service companies to do their work.
Many of these 3rd party firms are clueless as to the actual functions and troubleshooting of far
infrared sauna electronics and circuitry.
Some sauna companies make it very difficult for shoppers to find their Warranty information on their website.
Find it, if you can, and read it carefully! You may be unpleasantly surprised.
Many far infrared sauna vendors offer so-called ‘Lifetime Warranties’ these days, so it is of prime importance to know more
about the Company’s History, Customer Service Policies, Return of Defective Parts, Replacement Parts policy, and Shipping Costs
of defective and replacement parts.
Ask the far infrared sauna company representative exactly how their Company would handle a typical Warranty claims to ensure that the company has a responsive, efficient system in place to resolve your concerns in a timely manner. Make sure that the Terms of the Condition of Sale/Warranty are readily available on the website, for your perusal.
Rocky Mountain Saunas’ Warranty is concise, comprehensive and easy to understand. Here is the link to the RMS Warranty and International Safety Certification page on our website:
You will discover that many dealers offer warranties that cover only a few years on the Far Infrared Heat Emitters.
Most dealers do not carry a lifetime warranty on all of the electrical components: i.e., control panels, CPU, wiring harnesses, terminal blocks and relay junctions, circuit boards, lighting components, power cords, thermostats, etc. Many sauna dealers offer only limited-term warranties on their workmanship and materials.
Rocky Mountain Saunas offers unsurpassed Customer Service and a Full-Service Limited Lifetime Warranty against defects in workmanship and material, including All Electrical and Interior Components. Rocky Mountain Saunas has offered “In-House” Customer Service and Tech Support for 11 years now. Since 2010. We enjoy an A+ BBB rating.
Your Rocky Mountain Saunas Limited Lifetime Warranty is in effect as long as you own your sauna. Warranty is Non-Transferrable.
Replacement parts are modular and easy to install with live phone service assistance available Monday – Friday, 9A – 4P Mountain Time.
Heather Walder has been our Client Relations and Technical Support Manager for several years now.
Rocky Mountain Saunas’ Standard Company Policy is for all warrantied replacement parts to be shipped, Postage Paid, within 24-48 hours of determination of defective components. ***Unlike many sauna companies, Rocky Mountain Saunas does not require the return of defective components.
Qualified Rocky Mountain Saunas managers/family members, located in Colorado, handle ALL Customer Service and Technical Support issues.
***Worst Case Scenario: If Rocky Mountain Saunas determines that an ‘in-home’ service call is required to resolve a particular warranty claim or service
issue, there is never charge for labor, service, or replacement components for as long as you own your Rocky Mountain Sauna!
YOUR HEALTH IS AN INVESTMENT, NOT AN EXPENSE