Editor's Note: This website is designed to provide the reader with a basic understanding of far infrared safety, far infrared technology, far infrared sauna therapy, far infrared sauna design, component comparison and far infrared technological evaluation.
For questions regarding Far Infrared Radiant (FIR) benefits for a particular health condition or concern, technical questions, specific questions not found in general information or any question you may have........
Simply click here: This link will take you to our question/answer page.
Shopping for a Far Infrared Sauna on the Internet is not an easy task. Many new vendors have popped up in the past year or so, all claiming to have the best sauna product. After a few days of checking out websites and different sauna brands, you may be more confused about far infrared saunas than when you started.
The purpose of this website is to provide straightforward accurate information regarding the features, components, safety and materials of far infrared home sauna kits. Your investment in a far infrared sauna is a decision you want to make correctly the first time, so a proper foundation in the basics is essential. A good quality far infrared sauna will last you a lifetime.
TRADITIONAL SAUNAS VS INFRARED SAUNAS
The advent of far infrared radiant heat has revolutionized the sauna industry in the United States over the past eight years. The long list of dynamic health benefits credited to far infrared therapy has been scientifically researched and medically documented for many years now. Quality carbon panel heat emitters have taken the safety, efficiency and comfort of Far Infrared Saunas to a new level of home sauna preformance.
Far Infrared Saunas have replaced traditional saunas (steam saunas and hot rock) as the sauna of choice for Americans for several important reasons. Safety, Efficiency, Comfort, Durability, Economy of Use, and Ease of Maintenance are all important improvements that have propelled Far Infrared Saunas to the top of the home sauna market.
One of the primary differences between Far Infrared Saunas and conventional Steam and Hot Rock saunas is the technology used to heat the body.
Steam and hot rock saunas utilize the principle of Convection Heat. Convection heaters simply make the air hotter inside the sauna cabin and then the hot air heats the skin. Temperatures inside conventional saunas reach 160 - 200 degrees Fahrenheit. These high air temperatures present a number of problems.
Due to the high air temperature of convection heat and excessive humidity of hot rock and steam, many people report feeling Light Headed, Claustrophobic and have Difficulty Breathing in traditional saunas. These high temperatures are often overwhelming and produce an unpleasant experience. The sauna bather is neither comfortable nor relaxed.
Convection heat doesn't penetrate the human body very deeply, since it heats from the outside to the inside. This limits the detoxification efficiency of steam and hot rock saunas, with only 2- 3% of your sweat containing expelled acids, toxins and heavy metals.
Steam and hot rock sauna temperatures often exceed 160 degrees Fahrenheit. This high air temperature can be harmful to the viscous membrane tissue of your eyes and other sensitive body areas.
Far Infrared Saunas utilize the principle of Radiant Heat. Radiant Heat means heating a specific object directly; in this application, the human body. Far Infrared Light Waves are emitted by Carbon Heater Panels mounted in the wall of the sauna and directed into the interior of the sauna. The human body readily absorbs infrared energy since the tuned infrared light waves and the human body vibrate at the same frequency. This process is called Resonant Absorption.
This Special Bandwidth of Light Energy penetrates human body tissues up to 2-3 inches deep below the skin. The Light Energy is converted into Heat Energy. In Physics, this reaction is called Direct Light Conversion. This special form of electromagnetic energy excites the body tissues and fluids at the cellular and molecular level.
Infrared Heat is Healthy, Natural and a Safe Therapy for all living beings.
One of the Cornerstones of Far Infrared Sauna Therapy is Detoxification of the Body. The congested fatty/water tissues, which store the majority of collected toxins, acids, pathogens and carcinogens in your body, are broken down into smaller particles by the vibrational effect of tuned Far Infrared Energy at the cellular level. These smaller particles of toxins, fats, PCB’s, and heavy metals are expelled through the pores of your skin by vigorous sweating. The sweat produced using a Far Infrared Sauna can contain up to 20% toxic cellular waste and environmental pollutants!
Regular Far Infrared Sauna Therapy has become a recognized, results driven tool for optimum health maintenance, increased immune function and disease prevention.
Far Infrared Saunas have provided Serious, Results Based Therapy for more than 100 different health conditions (including Cancer Therapy) over the past three decades. The air temperature inside an infrared sauna is 30-60 degrees cooler than conventional saunas.... remember, we are heating the body directly, not the air... and with the deep heating characteristics of Far Infrared, You will sweat more profusely than with your Grandpa’s sauna, since we are heating the body from the inside/out.
Far Infrared Saunas offer An Inviting, Comfortable Atmosphere with warm, gentle heat waves rolling over your entire body. It’s much Easier to Breathe, much Safer to Use and Provides 10 Times the Health Benefits! (see www.RockyMountainSaunas.com for Benefits)
**For a comprehensive article describing how and why far infrared sauna therapy works for specific heath conditions please click on the link: How Infrared Energy Works to Heal.**
10 Sauna Mistakes to Avoid
Now that we have a better understanding of the technical advantage and results based approach of Far Infrared Saunas, How do You Know What to Look For in determining the Best Value when shopping for an Infrared Sauna?
INFRARED HEATERS: CARBON vs. CERAMIC
TYPES OF HEATERS: There are several different types of Far Infrared Sauna Heaters. Inefficient, poor quality heaters will require that you spend more time in your sauna in order to achieve results. They also directly affect your personal comfort and safety during your home sauna sessions.
Here is list of the different types of FIR (Far Infrared Radiant) heaters in use today by different manufacturers and their qualitative assessment.
Incoloy or Steel Rod Heaters: The Infrared spectrum produced by these incoloy heat emitters is too broad for maximum effectiveness. Incoloy Heat emitters use a reflector tray mounted behind the emitter to compensate for the fact that a significant amount of infrared energy being produced is directed away from your body. Much of the infrared heat doesn’t travel far enough to penetrate your body. Hot spots and poor coverage throughout the sauna cabin. Used by only a small number of manufacturers in today’s market.
Ceramic Rods * Ceramic Tubes filled with Sand * Ceramic Concave Blocks: Any Far Infrared heat emitter can only be as effective as the total surface area of the heat emitter itself. Ceramic heat emitters have several shortcomings:
SAFETY: Ceramic heat emitters create a surface temperature of 400++ degrees Fahrenheit in order to produce the proper bandwidth of far infrared energy. This high surface temperature is not safe or comfortable. Even with wire mesh and protective face plates, if you inadvertently touch or lean up against the heat emitter face plate, you’ll wish you hadn’t.
Ceramic emitters have been known to scorch the back rests of saunas. It is virtually impossible to lean back on the backrest directly in front of a ceramic heater due to this high surface temperature. Uncomfortable and not necessarily safe.
Due to this excessive surface heat, many manufacturers have metal screens and felt covered face plates in front of the heaters to limit skin burns if you touch them inadvertently. These are minimally efficient and skin burns can still be an issue.
Metal Face Plates block infrared transmission, further impeding efficiency.
To my knowledge, there are no infrared sauna manufacturers using ceramic heaters which have electrical overload safety ‘shutoff’ sensors on their heat emitters. A cost cutting measure which is a definite safety oversight.
Many ceramic heat emitters contain cement and asbestos. Below is an actual manufacturer’s blow up diagram.
EMF: An electromagnetic field (also EMF or EMR field) is a physical field produced by and surrounding electrically charged objects.
In past few years there has been a growing public concern that long term exposure to high and low-level of electromagnetic radiation (i.e. cell phones, computer monitor screens, household appliances, electrical power lines), can be directly linked to a variety of cancers, heart disease and other health ailments.
What EMF level is safe for humans? According to Dr. Joseph Mercola's website: mercola.com, "many experts and public officials, as well as the few governments that have made an effort to offer public protection, have adopted the 3 mG (milli-Gauss) cutoff point. The EPA has proposed a safety standard of 1 mG. Sweden has set a maximum safety limit of 1 mG."
Ceramic heat emitters in far infrared saunas typically have high EMF ratings. Several of the better quality sauna brand names offer low EMF carbon panel heat emitters and a select one or two brands currently offer Zero Rated EMF ratings for their carbon panel infrared emitters.
Having low or zero rated EMF carbon panels is not adequate to guarantee your total safety and protection while you are enjoying your sauna sessions. Infrared saunas have a substantial amount of 120V wiring throughout the wall panels and the roof cap of their saunas. Many of the sauna manufacturers that offer low or zero EMF panels have neglected to properly shield all the wiring in their saunas. Look for a manufacturer who provides proper EMF shielded 120v wiring in your new sauna, as well.
DURABILITY: Since the ceramic used in most infrared heat emitters is generally of poor quality, lumpy deposits of impurities are often produced on the tube itself. These deposits cause the ceramic emitter to decay rapidly and become inefficient over time. Most ceramic emitters have a short life expectancy. (2-6 years, on average)
COMFORT: Due to the high surface temperatures of the ceramic emitters, it is virtually impossible to be positioned directly in front of the ceramic rods or ceramic concave blocks and be relaxed and comfortable. With the small surface area of ceramic emitters and the wide spacing between the emitters, Hot spots and cold spots are the inevitable result .
Portable wooden backrests are a common accessory for saunas using ceramic emitters. Most portable backrests only work in the upright position, which limits their effectiveness. “Ergonomic”?? How? Does one size fit all ergonomically? In my view, portable backrests are a “band-aid” for the symptom of high surface temperatures of ceramic emitters.
EFFICIENCY: The small surface area of ceramic rod, tube and plate heaters limits the amount of infrared energy emitted directly toward your body. These 17” tube heaters are mounted vertically between the inner and outer wall of the sauna. Since the ceramic emitter produces infrared energy across its entire surface, much of the infrared energy is directed toward the outside wall! Lots of wasted energy.
In an attempt to correct this design flaw, nearly all ceramic heat emitters employ the use of Reflector Trays mounted behind the tubes. Reflected infrared light waves collide with the newly emitted rays from the ceramic tube and distort the proper infrared bandwidth. Surface areas of reflector trays are cheaply manufactured and many surface scratches and blemishes, which creates further infrared wave length distortion.
The short length (17”, on average) of the ceramic rod emitters prevents the emitter from directing energy to the upper shoulders and the face/ head areas of the sauna user, resulting in an uneven distribution of infrared energy to the entire body. I feel that it is important to cover the entire body, as evenly as possible, during the entire sauna session.
There are no ceramic floor/foot heaters. (tube or plate) due to the safety issue. A major design problem, since it is important to heat the feet to expel toxins and lactic acid buildup, soothe tired feet and relieve joint related pain.
Ceramic Heat Emitters represent the old technology, but most far infrared sauna manufacturers still offer them for one primary reason. Ceramic heat emitters are much cheaper to produce than quality carbon heater panels and the majority of the infrared sauna industry is PRICE DRIVEN!
In my opinion, infrared ceramic heat emitters, of any description, are not necessarily Safe, Comfortable, Durable or Efficient.
Fiberglass Panels with Carbon Fiber Sprayed On: These are thin, cheap imitations, often covered with a felt cloth. Weak signal strength and poor durability. Lack proper thermostat safety sensors. Panels are generally too small to provide good infrared coverage. Not enough panels in the sauna to heat the body efficiently.
Organic Nano-Carbon Heater Panels/ Carbon Wave 360 System: Large, flexible, 100% organic nano-carbon panels provide the most advanced infrared heating system available in today’s marketplace. Nano-Carbon heater panels are 95 – 98% efficient to produce the bandwidth of 8 – 12 microns in the far infrared scale. This wave frequency best matches the maximum absorption level of the human body. (9.4 microns)
For more details on nano-carbon heater panel construction, operation and efficiency,CLICK HERE
Large infrared heater surface areas produce maximum far infrared emissions which directly results in a greater infrared energy absorption by the body. Full body coverage and increased infrared absorption means more benefits and better results in less time.
Look for a quality far infrared sauna to surround you with large heating panels, including back, side and front panels with expansive lower leg and floor panels.
High quality nano-carbon heater panels alleviate all the problems caused by ceramic emitters.
Surface temperatures of carbon panels are much lower (approximately 150 degrees F) and the infrared heat is distributed evenly over a large surface area. Carbon panel heat is warm, gentle and soothing. Most people comment that they are starting to feel relaxed, right away.
You can lean right up against properly spaced vertical backrests in Safety and Comfort.
With the widespread far infrared emission over such a large panel area, you receive an even, effective exposure over your entire body, regardless of how you are sitting or lying. Vertical backrest dowels protect you from coming into direct contact with the carbon heating panels. No worries, vertical backrests will not prevent you from receiving All the far infrared energy that your body will absorb.
Our organic nano-carbon heater panels are Safe, Low EMF and have a life expectancy of 30,000 hours. That is more than 75 years of use, if you use your sauna every day for one hour!
WIRING SAFETY: Most cheap saunas have cheap wiring configurations; thin gauge wires which are poorly insulated and improperly shielded for EMF/electro-magnetic field. Light guage wiring does not hold up well over time and may present a safety issue.
Proper EMF wire shielding protects the sauna user from stray flux radiation and prevents wiring from coming into direct contact with wood (fire hazard). Many low end manufacturers also neglect to encase the Central Processing Unit, Power Converters, Junction Blocks and Circuit Board Relays in a safe, metal enclosed housing.
Your Safety is a prime consideration at Rocky Mountain Saunas. All electrical wiring is the proper gauge with heavy duty insulation. All high potential electrical wiring is encased in reflective metal flex conduit covered by insulation and is certified EMF shielded. Junction terminals and all operational circuitry are encased in a sturdy steel housing. Two individual thermostats/Safety Sensors, connected to each heating panel, are designed to shut off the individual panel in the event of electrical overload or high voltage fluctuations. Our stringent safety precautions are documented and verified by Four Internationally Accredited, Independent Testing Laboratories. ( read more: under Warranties. www.RockyMountainSaunas.com)
Safety Certifications: Obviously, a prime concern. An Intertek ETL Semko Standards Certification is solid assurance that your sauna has been thoroughly tested to meet all safety and performance requirements for the United States and Canada.
Electronic Testing Laboratories (ETL), founded by Thomas Edison, has been testing product safety since 1896. Intertek is the world’s largest independent testing, inspection and certification partner with more than 70 offices and laboratories on six continents.
Rocky Mountain Saunas is committed to making your safety a #1 Priority. Multiple Independent Safety Certifications are your guarantee that our infrared saunas meet or exceed the highest level of quality construction, electrical safety and performance standards.
Below is a list of current Rocky Mountain Saunas Safety Certifications by reliable, independent companies authorized to approve the sauna safety standards in North America, Canada and the European Union
INTERNATIONAL ORGANIZATION FOR STANDARDIZATION
Our manufacturing facility has implemented a quality management system in order to maintain the highest standards in product development and quality assurance.
The ISO 9000 family of standards is related to quality management systems and designed to help organizations ensure that they meet the needs of customers and other stakeholders  while meeting statutory and regulatory requirements related to the product.
The standards are published by ISO, the International Organization for Standardization, and available through National standards bodies. ISO 9000 deals with the fundamentals of quality management systems, including the eight management principles on which the family of standards is based. ISO 9001 deals with the requirements that organizations wishing to meet the standard have to fulfill.
Third party certification bodies provide independent confirmation that organizations meet the requirements of ISO 9001. Over a million organizations worldwide are independently certified, making ISO 9001 one of the most widely used management tools in the world today.
INTERTEK'S ETL SEMKO STANDARDS FOR THE UNITED STATES AND CANADA
Electrical Testing Laboratories (ETL) was founded in 1896 by Thomas Edison, and is one of the oldest product safety testing laboratories in the world.
Certification by ETL and ETL-C assures you that all Signature models have been tested to meet both US and Canadian safety and performance standards.
CE CERTIFIED EUROPEAN SAFETY STANDARDS
The CE Mark is a requirement for products sold to the European Market. The CE Mark identifies a product as complying with the health and safety requirements spelled out in European legislation and is mandatory for equipment operating in the European Union (EU).
The RoHS Directive stands for "the restriction of the use of certain hazardous substances in electrical and electronic equipment". This Directive bans the placing on the EU market of new electrical and electronic equipment containing more than agreed levels of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) flame retardant.
ASSEMBLY SYSTEMS: Here’s where cheap sauna manufacturers expose their vulnerability on quality control.
Saunas that use exterior buckles and clips compensate for poor workmanship, misaligned hardware and sloppy tolerance limits. Walls that don’t quite meet properly, can still be forcefully clamped together since the tang or loop on the buckles is 1 ½” in length, in an effort to compensate for tolerance gaps. Walls that are too wide or too narrow, that have been forced together will warp and bow over time. Buckles and clips are unsightly on the exterior or interior and make a sauna look cheap.
Magnets aren’t strong enough to hold the sauna walls securely in place if you should bang up against the wall. Magnets also don’t provide a tight, consistent fit from top to bottom between adjacent walls. Cold air leaks often result. Misalignment of hardware further weakens the structural integrity.
Slide clasp brackets mounted on the sides and edges of walls are a little better system, but can often be misaligned, causing one wall to be higher than another. Now the roof won’t fit properly. Improperly cut walls sometimes prevent the slide clasp brackets from being connected at all. A common problem with ‘assembly line’ home sauna products.
Bolt/Anchor System: A good bolt/anchor system requires tight tolerance wall construction and precise, pre-drilled hole alignment. With countersunk steel anchors to fasten the bolt ends, side panels are easily and securely attached to the front and back panels. Bolt and anchor assembly avoids stripping out the wood and facilitates easy reassembly, in case you have to move your sauna.
The Bolt/ Anchor System creates a tight, secure fit and a solid, durable assembly. No air leaks. This simple, effective assembly method permits the natural expansion and contraction of sauna walls during hot and cold temperature swings. Without undue pressure on the walls, there is little risk of bowing, cracks and warping.
Note: All Rocky Mountain Saunas have been assembled at the manufacturing facility and subjected to a 65 point operational and quality control check. The sauna is then disassembled and each wall panel, base platform, roof cap is individually wrapped and packaged in heavy duty cardboard cartons. Custom designed cardboard corner blocks and thick Styrofoam sheets between wall panel layers offer maximum protection during shipping.
WALL CONSTRUCTION: is a major component in determining quality and value in a far infrared sauna. This is where many manufacturers ‘cut corners’ again. The majority of sauna manufacturers have inner and outer walls that are 3-5mm thick. Thin walls don’t hold up to the wide swing of temperature ranges (70 – 140 degrees F) required of a far infrared sauna. Thin walls are more likely to warp, bow and develop cracks over time. Thin walls dissipate heat. Most inexpensive infrared saunasaunas use inferior grades of lumber in their product. Panels with an excess of knots are one sign of cheap grade woods. Inferior quality woods are more prone to warp, buckle, ‘cup’, splinter, crack, split and chip.
Rocky Mountain Saunas uses Number 1 grade Canadian lumber to hand fabricate panels that are a double wall construction with a thickness of 7-9 mm for the inside wall and the outside wall of each panel. Our walls are the thickest in the far infrared sauna industry, meaning your sauna will hold up beautifully for many years of use.
All wood used in our tongue and groove walls is Vertical Grain. Vertical grain is more expensive and literally 4X stronger than Horizontal Grain, which is used in the majority of infrared saunas. All the wood used to manufacture Rocky Mountain Saunas is Guaranteed against defects in workmanship and materials for as long as you own your sauna!
TYPES OF WOOD: Far Infrared Sauna woods need to be kiln dried to about a 10% moisture content to prevent warping. This process takes weeks and some manufacturers tend to ship out saunas that have not properly cured.
All sauna woods should be non-toxic and non out-gassing. Knotty woods are unacceptable, as knots can produce cracks and splits. Low price saunas generally use thinner and marginally cured woods that are more likely to bow and warp with the continued exposure to the hot/cold temperatures of a sauna.
Commonly used woods in infrared sauna manufacture include:
Aspen: Soft, light and low in strength and stiffness. Non-toxic. Poor decay and shock resistance. Dents and scratches very easily. Too soft to prevent warping with constant heat exposure.
Basswood: Also know as linden. Soft, light, low in tensile strength . Popular among hobbyists for model building and wood carving. Again, too soft for long term durability.
Fir, White: Light, soft, moderately stiff. Low strength and shock resistance. Poor decay resistance. Some saunas that use fir produce a distinct odor.
Pacific Coast Hemlock: Very stable with little tendency to cup, check or twist. Good cellular properties for expansion and contraction. Hemlock yields clean, straight edges and accurate contours. The combination of stability and smoothness has made Hemlock a favorite wood for the construction of saunas. An excellent choice if you have allergies, as it has very low resin and virtually no odor.
Western Pine: Moderately stiff, low strength and shock resistance. Soft, light and good stability in service. Not normally recommended for saunas. High resin content and is subject to out-gassing, which can irritate eyes and nasal membranes. Knots are common.
Sitka (Spruce): Moderately low in strength, but very high strength to weight ratio. Light and soft with low decay resistance. Non out-gassing, but prone to excessive knots. Rough exterior. Some splitting, cracks and splinters are common.
Poplar: A non out-gassing wood, but most species are typically soft and light with low ratings for strength, stiffness, decay resistance and durability. Moderate heat retention. Not as stable as some woods under hot/cold conditions. Easily bruised and dented.
Canadian/ Western Red Cedar: Renowned for its natural beauty and the outstanding physical properties that make it one of the world’s most unique species. Low shrinkage factor and superior to all other coniferous woods in its resistance to warping, twisting and checking. With its low density and high proportion of air spaces, Canadian Cedar is the best thermal insulator among the woods commonly used for sauna construction. Excellent durability. Non out-gassing when properly kiln dried and treated to remove volatile oils. Best heat retention and durability for outdoor locations.
California Redwood: Generally straight grained with a medium rough texture. Splinters are common. A light and soft wood with moderate stiffness, very good decay resistance and good stability in service. Heat retention is average. High cost limits widespread use. Durability is good.
BACKRESTS: Most sauna manufacturers still use widely spaced, horizontal slat backrests. It is literally impossible to lean back on a wide spaced horizontal backrest and be comfortable. The slats dig into your ribs and spine. Ouch! Cheap saunas builders lower their production costs by not having an adequate number of backrest slats.
Wide spaced horizontal slats allow arms, elbows and hands to come in direct contact with carbon panels or ceramic face plates. Poor design and definitely not safe.
Portable Backrests: A half baked measure to compensate for heat emitter ‘hot spots’ and uncomfortable horizontal slats. Many home sauna dealers sell a “One Size Fits All”? portable backrest… looks good, works bad. Cumbersome, unstable and ill fitting. You really don’t need a “little wooden friend” in the sauna with you.
Hand Crafted Vertical Dowels, properly spaced, have been “people tested” to be the most comfortable backrest for an Infrared Sauna. Far Infrared Light Waves are directed around the dowels, in a cone shaped emission, allowing for optimum body exposure.
Vertical dowels allow you to be close to the heat emitting carbon panels without “hot spots” and you can lean right up against the backrest, without having to wiggle around all the time looking for a comfortable position. The close spacing of the vertical slats prevents the infrared sauna user from coming into body contact with the carbon heater panels. This is an important safety feature!
Vertical backrests are a much better value in terms of comfort, safety and efficiency.
SAUNA DESIGN AND ENGINEERING: Certain features in design can directly affect a sauna’s efficiency.
Too Many Glass Panels on the front and sides of a far infrared sauna looks good, but are not efficient. Too much glass means not enough room for an adequate number of far infrared heaters. Far infrared heaters cannot be mounted on glass!
Large nano-carbon heating panels that surround the sauna user on all interior walls will produce maximum body coverage and maximum far infrared absorption.
Inadequate Number of Heating Elements and Panels: This is a feature that you need to compare visually. Look for lots of pictures of the sauna interior. Poorly designed saunas have fewer heating elements and smaller heating elements, reducing the manufacturer’s cost.
Quality far infrared saunas have large carbon heater panel coverage on all walls, including front heaters on either side of the glass door, lower leg heater in the front of the bench seat and floor heater for the feet.
Many saunas have inexpensive, lightweight piano hinges to support a heavy glass door. Hinges that are too small or too lightweight can lead to a door that sags and doesn’t close properly. Look for heavy duty, adjustable stainless steel hinges that support the glass and framework properly. Piano door hinges are a prime indicator that you are looking at a cheaply built sauna.
Many Cheap saunas have weak floors that are not properly supported by floor joists. Weak floors will sag and buckle over time, when you place significant weight on them. Ask the sales representative if their floors are reinforced and their weight limit.
Rocky Mountain Saunas’ floors have a 325 pound weight capacity.
Thin Inner and Outer Walls in an infrared sauna cabin are one of the most common shortcomings of inexpensive saunas. They just won’t hold up to the hot and cold temperature swings over time. Warping, bowing, cupping and splitting are a problem.
Infrared Saunas with thin walls don’t hold the heat in the cabin well. They are more expensive to operate and more prone to damage.
Third Party Internet Resellers: Any Dealer that is acting as a ‘middle man’ in the marketing and sale of a given product. This includes all the household name, big box, discount retailers, who have hopped on the far infrared sauna bandwagon.
These retailers generally function only in a “drop ship” capacity and usually do not carry infrared saunas in stock. From the time you order until delivery can take many weeks.
Third Party Resellers primarily deal in price driven, low end saunas with limited descriptive information and only a few pictures of the inside and outside of the sauna.
With these vendors it is difficult to discern just what you are getting for your money. (i.e. number of heaters, size and types of heaters, interior view, assembly method, construction quality details, close up view of radio/ location, Chromotherapy lights, reading light, oxygen ionizer)
Customer Service is almost non-existent with third party resellers. First, they don’t carry parts in stock. Secondly, most have no real Customer Service infrastructure to handle customer service and warranty claims.
Typically, it is difficult to reach a knowledgeable customer service representative by phone with third party vendors. Since the infrared saunas are not serviced by the seller, all you get with your new sauna is an 800 phone number for customer service and warranty issues, and you have no idea who they are or where they are located. Most Third party reseller products do not have knowledgeable Technical Support personnel and customer service/ tech support is outsourced.
It has been my experience that Third party resellers lack an adequate inventory of ‘in stock’ replacement parts. Long waits for back ordered parts are no fun. Look out for cheap generic brand stereos and low end speakers, 2nd and 3rd tier quality chromotherapy lights, reading lights.
Nearly all Third Party Resellers offer infrared saunas that carry only Limited Term Product Guarantees. Lack of proper safety features and inadequate number of independent laboratory safety certifications is quite common in low quality, price driven far infrared saunas.
Discount retail stores that are actually third party resellers may switch Infrared Sauna Brands and Manufacturers two or three times in a calendar year. Many times discount retail stores, hardware stores and internet pool “wholesalers” are simply clearance outlets for overstock and last year’s models. Many unsuspecting customers purchase a generic sauna with the idea that all saunas are created equal.
I recommend that you inquire exactly how customer service and warranty claims are handled for these ‘knockoff’ brands and see if you can even find a phone number for a representative in the United States.
Warranties and Customer Service: There are lots of pretty pictures of far infrared saunas on the Internet today. How can I tell if they are a good product or a bad product? Many far infrared sauna companies offer so called ‘Lifetime Warranties’ these days, so it is of prime importance to know more about the Company’s History, Customer Service Policies, Return of Defective Parts, Replacement Parts policy, Shipping Costs of defective and replacement parts.
Ask the far infrared sauna company representative exactly how their Company would handle a typical Warranty claim to ensure that they have a responsive, efficient system in place to resolve your concerns in a timely manner. Make sure that the Terms of the Condition of Sale/Warranty are readily available for your perusal.
**** READ THE FINE PRINT CAREFULLY AND THE DEALER/MANUFACTURER WARRANTY FROM TOP TO BOTTOM ****
There are numerous far infrared sauna dealers that claim to have a “Lifetime Warranty”.
Upon closer inspection, nearly all of these so called ‘Lifetime Warranties” are “Limited Warranties”!~ and, as such, are not Lifetime Warranties at all!!
You will discover that many dealers will carry warranties of only a few years on the Far Infrared Heat Emitters. Most dealers do not carry an adequate warranty on All of the electrical components: i.e., control panels, CPU, wiring harnesses, terminal blocks and relay junctions, circuit boards, lighting components and light bulbs, power cords, thermostats, oxygen ionizers, etc. Most manufacturers have limited term warranties on their workmanship and materials.
Rocky Mountain Saunas offers unsurpassed Customer Service and a Full Service Lifetime Warranty against defects in workmanship and material, and All Electrical and Interior Components, including chromotherapy LED bulbs and LED reading light bulbs! (Our upgraded Kenwood Stereo carries a one year replacement warranty from Kenwood, but Rocky Mountain Saunas will replace it Free of Charge after the Manufacturer’s Warranty expires for as long as you own your RMS Sauna!)
Your Full Service Lifetime Warranty is in effect as long as you own your sauna.
Replacement parts are modular and easy to install with live phone service assistance available. Standard Company Policy is for all replacement parts to be shipped, Postage Paid, within 24-48 hours. We do not require return of defective components.
Qualified Rocky Mountain Saunas employees and family members, located in the United States, handle all Customer Service and Technical Support issues. Live Customer Service Support is available by phone, 9-5 MST, Monday - Friday.
Worst Case Scenario: If it is determined that an ‘in home’ service call is required to resolve a particular warranty issue, there is no charge for labor, service or replacement components for as long as you own your Rocky Mountain Sauna!
The Sweetness of Low Price is Soon Forgotten with the Bitterness of Poor Quality
Your Infrared Sauna is a long term investment in your commitment to a proactive, responsible health maintenance program. A handcrafted, top quality far infrared sauna is only a few pennies more than an inferior brand, measured over just a few years of use.
Owning an State of the Art, well-constructed, far infrared sauna pays big dividends in terms of an enjoyable, comfortable experience, the physical health benefits, product dependability and appearance, enhanced standard features and worry free use.
Rocky Mountain Saunas is the Ultimate Value in Far Infrared Saunas. Carbon Wave 360 Technology = the Largest and Most Carbon Heater Panels in Every Model = Maximum Results in Less Time.
Precision Handcrafted Quality in a Commercial Grade Sauna at Affordable, Factory Direct Prices. More Standard Features, Full Service Lifetime Warranty, Free Shipping in the Continental USA and a 90 Day Risk Free Trial/ Money Back Guarantee.
Rocky Mountain Saunas offers Standard Features like individual, ceiling mounted, can light LED Chromotherapy Light System, Reinforced Floor Heating Panel, Multiple Safety Certifications, Quality Workmanship, Ergonomic Vertical Dowel Backrests.
Safe, Zero Rated EMF Nano-Carbon™ heater panels, EMF shielded wiring, Oxygen Ionizer to keep your sauna germ and bacteria free, Upgraded, hideaway Bluetooth compatible AM/FM CD Player/ MP3/USB, Interior 12V hookup for TV/DVD , Deluxe Crown Molding and much more at prices competitive with saunas that offer few or none of these features.
We invite you to view our website:www.RockyMountainSaunas.com where you can see detailed inside and outside pictures of every far infrared sauna model and every feature. We provide accurate, up to date information on everything from far infrared technology to documented medical studies regarding specific health issues.
Read about Infrared Sauna Safety and Contraindications. How to Use and Maintain your far infrared sauna. (See Infrared Sauna Facts/Articles section on the upper left hand side of our Home Page)
We offer documented articles for Far Infrared Sauna Benefits. Find out How and Why Far Infrared Sauna Therapy is so effective and beneficial for so many different health conditions.
Thank you for considering our family owned business for your Commercial or Residential Far Infrared Sauna investment.
We hope the information we have provided proves helpful in learning and understanding more about far infrared saunas, component comparisons, infrared sauna construction, safety factors and far infrared technology.
If you should have any further questions, please call us at 1-888-358-1270 or email us at: firstname.lastname@example.org.
If you are in the Denver area, please stop by our Factory Direct Offices for a visit and a far infrared sauna demonstration. Rocky Mountain Saunas 5400 Ward Rd, Building II, Suite 201 Arvada Colorado 80002 MikeHenson, ToddHenson, JessicaHenson, Mike Toney
5400 Ward Rd, Building II, Suite 201ArvadaColorado80002